This practice is based on the Supply Chain Immersive Learning Simulation (SCILS) and the competencies in scope are those mapped on the level 2 competency framework of the Supply Chain Foundation (SCF), aligned with the European Qualification Framework (EQF).
Part 4: Operations - After-Sales Repair & Technical Support
Scenario 1:
customer order: 10000
challenge level: low
simulation time limit: 10 minutes